FAQ

How do I browse the store? 

Selecting the 'Shop' page will offer 3 browsing options for you:

  • Browse by Category
  • Browse All artworks
  • Browse by Artist

Once you have selected any of these categories you can then use the filters to further narrow down your search.

We filter artworks by:

  • Price
  • Orientation
  • Size 

 Can I commission an artist to create for me?

Should you like an artists style and want them to create a one off item or series of artworks for you, get in contact with us on info@thenga.art with the artists name and your requested size and subject.

We will speak with the artist and get back to you on the possibilities and timelines of undertaking your commissioned request. 

 I like an artwork, how do I purchase it?

Once you have found the artworks you like, you can add these to your cart by clicking the 'ADD TO CART' button which is below the artworks name and price.

After each add to cart, you have the choice to continue browsing or to complete your purchase by clicking 'CHECK OUT'.

You will then be prompted to submit your delivery details, it is vital to include all of the details so that DHL can successfully carry out their delivery to you.

The final stage is payment processing through PayPal before we begin packaging the artwork to send to you. 

I see prices in US Dollars, can I purchase in my own currency?

We list all our artwork prices in United States Dollars as it is universally understood, making conversions to all other currencies easier.

At the final stage of the checkout process you will be able to use your local countries debit or credit cards to purchase in your own currency. This amount is the converted value from the dollar listed price done by PayPal. 

What payment methods do you accept?

We use PayPal to handle all of our international credit card payments. They can process payments from the following debit and credit card merchants:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club 

 Is my payment safe?

All our payments are made on the PayPal website through their platform so that your credit card details are completely safe.

You will be directed from our Checkout page to PayPal in order to complete your purchase. Once your payment is successful, you will be re-directed back to Thenga to receive your receipt. 

How long does delivery take?

Once we have received your order and your payment has been completed through PayPal, we will begin the process of preparing and packaging your artwork.

We will have your artwork collected from us by DHL within 5 working days of your confirmed order.

Air Freight times can take from 3-6 days depending on the destination country, where they will then be inspected by your local customs office.

Once your customs office has calculated any taxes and duties on the artwork, DHL will contact you to advise on the payment required before they can complete the final stage of the delivery to bring the item to your given address.

This final customs clearance stage can take from 2 days to 2 weeks depending on the volumes and capacity of your local customs agency.

How do I go about returning an artwork?

Should you not be satisfied with your purchase, we offer the option to return the artwork to us.

You have 2 weeks from the date of receiving your items in which to contact Thenga to begin the return process. The artwork must be returned in its original condition.

We will reimburse you the full purchase price less the airfreight charge to you and the return airfreight charge to us.

We will process this return payment once the artwork is back with us in South Africa and we have checked the item for any damages.

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