Shipping

We use to use DHL’s door to door courier service for their reliability and experience in international air freight.

Once an order is confirmed we prepare and package the artwork within 4-5 business days. DHL will then collect the packaged artwork from us.

Depending on the artwork and instruction from the artist we use 2 methods of packaging:

1. Rolled and Tubed in 2mm thick cardboard cores.

2. Flat packed between 4mm wooden boards.

Any purchases over 500$ (USD) are rewarded with Free shipping, whilst orders under 500$ will incur a delivery charge of 140$.

Our shipping policy addresses the need for great care and attention to the safety of artworks in transit, while also keeping the shipping costs low for our customers.

Air freight deliveries do not include customs duties and import taxes.These are the responsibility of the purchaser and will be quoted for by the relevant customs office.

Customs fees may include the following: Customs import duties; VAT; & clearance fees.

    Air freight travel times are usually 5-7 days from our South African artwork warehouse (Country depending). The items will then be received at your local international airport customs office. 

    DHL will contact you to make payment for any customs duties and import taxes, once this payment has been made they will then proceed with the final stage of delivery to your given address.

    Should you not be contacted by DHL within 3 weeks of placing your order, please e-mail shipping@thenga.art so that we can follow up with this on your behalf.

    If you have any questions about our shipping terms please get in contact with us on shipping@thenga.art or talk with us directly using the online chat service.

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